Recently we are experiencing quite a few no shows / last minute cancellations. In order to protect our staff , we have no choice but to implement cancellation policy.  We require 24 hours notice for any cancellations. If the appointment cancelled last minute or no showed it means that the service provide lost potential client that could be booked in the same spot this greatly affects our employees paychecks.  Last minute cancellations leave big holes in out day are near impossible to fill on short notice.  We do understand that sometimes we all have unforeseen problems that can happen last minute and will change our plans, therefore the policy will apply only to people that had 2 or more last minute cancellations or no shows in short period of time.

Definitions for this policy

Last minute cancellation – Cancellation done less than 24 hours before appointment.

No show – Not arriving to scheduled appointment.

Period of time – Consecutive 3 months.

Deposit – 50% of service that was booked.

The clients that have 2 no shows or last minute cancellations in the period of time defined above will have to pay deposit using etransfer to our company while booking their next appointment. The deposit will be on client’s file in our system. When the client comes in for the appointment the deposit will be automatically towards payment for the service. If the client doesn't show up for the appointment the deposit was for, the deposit will be withdrawn from client’s file to cover the loss of income for the service provider.